Returns & Exchanges

At Ingredients Matter, we want you to be completely satisfied with your sustainable home essentials. If our products don't meet your expectations, we offer a 30-day return window for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  After your request is approved, we will email you a prepaid carbon-neutral shipping label to download and print.

• 3.
  Pack Your Items

  Securely place the items in their original eco-friendly packaging to ensure they arrive back at our warehouse safely.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.